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What is the status of my payment?

To check your payment status, click 'my surveys' and then find your relevant project. 

The following are the possible payment statuses once your payment has been issued by the researcher. 

Processing: The researcher has issued your incentive and it is on its way. 

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Sent: The incentive has been processed and should now have an expected delivery date. 

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Success: The incentive was sent successfully to the PayPal account on file and there should now be a Transaction ID that can be used to follow up with PayPal support. 

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Unclaimed: The payment has been delivered successfully to your PayPal account but you'll still need to log into PayPal and claim it to receive the funds. 

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Canceled/Returned/Denied: We attempted to send the payment to your PayPal account, but it was denied/undeliverable.

- In these cases, you'll need to follow up with PayPal support directly to ensure your account is able to receive payments. Once confirmed, you can reach back out to us to have your payment reissued. 

Please note: Researchers may take several days to mark Respondents as paid after the research interview has taken place. If you have attended your research session and have not yet been marked as 'paid', please reach out to the researcher to remind them to do so. Respondent is unable to mark attendance or issue incentives on behalf of researchers. 

If you have been marked as 'paid' for more than 10 business days (please keep in mind that this does not include weekends and holidays) and have not yet received your payment or received a response from the researcher, please contact support@respondent.io.  

If your payment is scheduled for a date that falls on a holiday or over the weekend please keep in mind that you will be paid within 1-2 days after that date. 

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3 Comments

  • 0
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    TV MUNDIAL Nascimento

    Se enviaram algum pagamento eu não recebi

  • 0
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    dama986

    can you support me with the status of my payment? on one side it says processed and on the other it is sent, and I have not received it. Thank you.

  • 0
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    Aishmeet Arora

    My payment was returned back to respondent and I have been chasing you guys to re send the payment but it seems that you guys are just next to impossible its been 5 days my ticket is opened and you guys closed it with out even making any comment. Bad support bad experience....

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