I've participated in a study, how and when will I get paid?


I participated in a paid interview/study 

After you have attended a research session, it is the responsibility of the researcher who conducted the research to mark you as 'attended' and process your payment via the Respondent platform. 

You can check on the status of your payment by navigating to the 'my surveys' tab in your project dashboard. This is what the various statuses mean: 

  • Invited: You have been invited, but not yet confirmed a time to connect
  • Scheduled: You are scheduled to attend
  • Attended: You participation has been confirmed
  • Paid: Your payment has been processed, and payment is on it's way

Please note, it is the researchers responsibility, not the platforms, to confirm your attendance and process your payment. 

When marked as 'attended' by the Researcher, Respondents will receive a notification via email that their attendance has been confirmed. Please note, this does not mean your payment is on it's way. 

Some researchers like to process all their outstanding incentives in a single transaction at the end of the study, others like to pay Respondents as soon as they have attended their session. This is at the discretion of the researcher (and their billing department). 


I have not yet been marked as 'attended', but I did attend

It is the suggestion of the platform that Respondents send the researcher who conducted your study a note, asking them to mark you as 'attended' and process your payment. 

Researcher contact details can be found in your research confirmation email if your study was moderated, if the study was unmoderated you will not have their contact information and will need to email support if it has been 10 business days or more since you have participated. 

A suggested email reads: 


I really enjoyed participating in the study {PROJECT NAME} on {RESEARCH DATE & TIME}. I hope the feedback I provided was useful to you and your team! 

The reason I am getting in touch is because I have logged in to my Respondent dashboard and noticed that you have not yet recorded processed my incentive payment. The team at Respondent informs me that it is the researchers responsibility to confirm Respondents attendance, and process their payment. 

If you could please confirm my attendance and process my payment via the project dashboard as soon as possible, that would be greatly appreciated. 




I have been marked as 'paid' but not yet received money via PayPal

After being marked as 'paid' by the researcher, it can sometimes take up to 10 business days (this means weekends and holidays are not included in that count) for the incentive money to arrive in your PayPal account. This processing time is the result of PayPal processes, not the Respondent platform. 

Some things that may slow the payment of incentives: 

  1. The researcher has not yet confirmed your attendance in the study, or transferred your status to 'paid'. This may not yet have happened, as some researchers prefer to 'check-out' several incentives at once, rather than being charged many times for small amounts
  2. The researcher is contesting your participation
  3. Your PayPal information is incorrect. Please check what information you have on file by editing your profile information. If you have been paid to the wrong email address, details of what to do can be found here
  4. If it has been longer than 10 days, check your junk mail. You may have received a notification of payment that ended up in your trash. This happens often if your PayPal account is new. 

Please note: If your scheduled date of payment falls on a weekend or holiday you will be paid within 1-2 business days of that date. 



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